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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Courtnay Otava

Courtnay Otava

October 1, 2024

5  out of  5
rating by Courtnay Otava
"Cody was very helpful, and gave me a great rate. I would recommend 100%"
We responded:
"Thank you, Courtnay, for your feedback! We’re happy to hear that Cody was helpful and provided you with a great rate on your Auto Insurance! Your recommendation means a lot to us! – Austin"
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Olivia Lacayo

September 20, 2024

5  out of  5
rating by Olivia Lacayo
"My agent David has been jumping through hoops for me and has been super helpful and wonderful about it, I’ve had a lot going on with my apartment and he’s been really nice and accommodating through all of it! thanks david :)"
We responded:
"Hi Olivia, Thank you for your kind words about Daivd! I am so happy he was able to help you with your insurance needs. Please do not hesitate to reach out with any questions or concerns. "
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Candy Snell

September 6, 2024

5  out of  5
rating by Candy Snell
"David did great job and my insurance is much cheaper"
We responded:
"Hi Candy, Thank you for your kind words! Please let us know if you we can do anything else for you! "
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Jim McGuinness

September 4, 2024

5  out of  5
rating by Jim McGuinness
"The experience was great. Austin explained all the details of the policy."
We responded:
"Hi Jim, Thank you for the kind words! Please let me know if we can help you in any other way!"
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Kyle Kalwary

September 4, 2024

5  out of  5
rating by Kyle Kalwary
"Amazing service, extremely friendly, and quick to take action."
We responded:
"Hi Kyle, Thank you for your review. I am happy David was able to help you with your Condo Insurnace Policy. Please do not hesitate to reach out if you have any questions or concerns. We look forward to continuing to earn your business. "
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Crissy Wegner

July 2, 2024

5  out of  5
rating by Crissy Wegner
"With Insurance rates at a record high in FL this agent has gone above and beyond for customer service. There is very little control that the agents have with rates but all agents there try their best at suggesting what I can do as a consumer. If you’re looking for a great SF Agent Austin Conners office is by far superior service that you won’t get anywhere else ! A+++++"
We responded:
"Hi Crissy, Thank you so much for your business and your understanding. Our goal is help however we can in this everchanging insurance market. Please don't hesitate to reach out anytime! "
Profile photo of Kerry Dickson

Kerry Dickson

July 2, 2024

1  out of  5
rating by Kerry Dickson
"BEWARE of this branch. It is currently under investigation for deceptive business practices. Check with the Better Business Bureau and also Hillsborough County clerk of civil judgements before deciding to do business here. If you are stuck on State Farm definitely do yourself a favor and go with a different branch. One that is ethical and honest. David at this branch is the most dishonest, incompetent, unprofessional agent in the insurance business. He will quote you a rate and then after securing your business (literally harass you for months thru phone calls and text begging for your business) and switching insurance companies, raise your rate after the first month by 40%. Then after you demand an explanation he will blame the under writers but also tell you he can "help you out" by lowering the raised rate IF you go ahead and pay the 40% increase for that month. After you pay your premium 2 weeks early trying to get your rate back down to what he originally promised you...he will tell yet another lie that he didn't know you paid it so you are stuck with the 40 % increase. David is a compulsive liar. This was my experience in the 6 weeks at this State Farm. Numerous times I have requested to speak with Austin to try and resolve this and a kid by the name of Cody has terminated my phone call. Literally 2 times today just hung up on me. I'm not sure what is going on here but an investigation is being pursued now. I have never had to deal with such deceptive individuals just for car and renters insurance. If I would have done my homework beforehand I would have just stayed w my previous carrier. I've wasted time, resources, and money doing business with these imbeciles. Don't make the same mistake. You have been warned."
We responded:
"Hi Kerry - We appreciate your feedback and are sorry that your experience did not match your expectations. All quotes are estimates that are subject to change based on further review of the information submitted. This unfortunately was an uncommon instance where the quoted premium changed based on underwriter review of your policy. We made every effort to explain the difference in premium and offer solutions, which were not accepted. We do not appreciate the false accusations that we are under some investigation which we are not. We are happy to honor your request to transfer to another Agent as we value all business placed with State Farm."
Profile photo of Cody Cribbs

Cody Cribbs

April 24, 2024

5  out of  5
rating by Cody Cribbs
"Awesome customer service. Best in the business."
We responded:
"Hi Cody, I am happy we were able to help you with your auto, life and health insurance policies. I really appreciate your business. Thank you for the kind words. We look forward to continuing to service you in the future. "
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Omar Gonzalez

March 31, 2024

1  out of  5
rating by Omar Gonzalez
"worst service you can receive"
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Ania Esquig

November 10, 2023

5  out of  5
rating by Ania Esquig
"Amazing customer service!!!"
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Mathew Garcia

October 2, 2023

5  out of  5
rating by Mathew Garcia
"Probably One Of the Best customer service experiences that I’ve had in a while, I’ve been calling around for quite some bit looking for some quotes and some other information to get everything on my new car sorted. And The girl that Answered the Phone “Lilly” was her name just had a bright bubbly attitude and helped make the experience a lot less Stressful as well as seemed very educated and new the answer to what seemed to be my one million and one questions so I applaud Everyone There as well as the management for running such a tight ship filled with great people."
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joseph father

October 1, 2023

5  out of  5
rating by joseph father
"Austin Connors office was very good they got back to me in a timely manner answered all my questions and corrected some of my some of the policy the office got back to me in a timely manner they gave me a new quote thank you very much Selena"
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Richard Lyon

September 30, 2023

1  out of  5
rating by Richard Lyon
"What a horrible experience. I went in there last month to transfer my auto insurance from Wisconsin to Florida and it's been nothing but trouble ever since. First, they decided to open a new policy for me in Florida and didn't close the Wisconsin policy so I got double billed in September. When I notified them of the error, they closed the Wisconsin policy, notified my lender that the policy was closed but failed to notify them that I had insurance in Florida so I got a fee from my auto lender for not having insurance. I am still jumping through hoops to clear things up. Also, my drive safe discount got eliminated because everything from my Wisconsin policy wasn't transferred over so I had to set that up again. The same thing with auto billing. I'm very frustrated with the service I received."
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rusty weaver

September 22, 2023

5  out of  5
rating by rusty weaver
"I definitely recommend Austin Connors State Farm! They answered all of my questions and were super friendly!"
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Richy C

September 20, 2023

5  out of  5
rating by Richy C
"Shannon was absolutely amazing"
We responded:
"Thank you for your kind words! "
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The Glow Affair

August 19, 2023

5  out of  5
rating by The Glow Affair
"Austin and Shannon are awesome! They took great care of us!"
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Tim Dubose

June 21, 2023

5  out of  5
rating by Tim Dubose
"Miss Cantu is absolutely amazing. She is very respectful and professional. Knows her job. And will go out of her way to help you."
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Jared Rowland

June 21, 2023

5  out of  5
rating by Jared Rowland
"Shannon was absolutely amazing she was very thoughtful and kind and navigated me through the process of insurance. She helped me better understand all the coverages. I highly recommend using Austin Connors State Farm."
Profile photo of Devin Gonzalez

Devin Gonzalez

June 20, 2023

5  out of  5
rating by Devin Gonzalez
"Lilly was VERY friendly and helpful, she explained all my benefits and helped me understand my coverages and was nice about it the whole way through. I’ll definitely recommend my family switching to State Farm since they actually care about their customers."
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melissa cantu

June 20, 2023

5  out of  5
rating by melissa cantu
"Shannon was very helpful when I was asking questions about coverage. And made it easy for me to understand."
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K N

June 20, 2023

5  out of  5
rating by K N
"Spoke with Shannon Cantu. Very sweet, helpful and answered all questions. Will be switching my insurance over soon thanks to her."
We responded:
"We look forward to you joining our family! "
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Beezy B

June 19, 2023

5  out of  5
rating by Beezy B
"Spoke with Shannon Cantu. Very polite an was able to answer the questions I had. Also helped me understand it by giving brief explanations. Thanks."
We responded:
"Beezy, so happy you enjoyed your experience with Austin Connors State Farm! Shannon is a great asset to our team. "
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John Doe

June 19, 2023

5  out of  5
rating by John Doe
"Shannon was very helpful and I recommend her"
We responded:
"Thank you John! "
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Kevin leathers

June 19, 2023

5  out of  5
rating by Kevin leathers
"Thank you Shannon Cantu the the service was awesome"
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Paul Cantu

June 19, 2023

5  out of  5
rating by Paul Cantu
"This location is very clean and cozy. The young lady working here named Shannon is a hard worker, is very knowledgeable, as well as polite and professional. Parking is adequate for the area. If in need of insurance cannot go wrong going with this agency!"